Shipping policy
Shipping Policy
All products are made to order. Please allow 2–5 business days for production before your order is shipped.
United States Shipping
Estimated delivery time after production is typically 3–8 business days. Delivery times are estimates and may vary due to holidays, weather, carrier delays, high order volume, or other circumstances outside our control.
Shipping costs are calculated and displayed at checkout. Any available free-shipping promotion will be clearly shown on our website or during checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking details to update.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.
Once an order has entered production or has shipped, we may not be able to change the delivery address. Additional shipping or replacement costs caused by an incorrect address may be the customer’s responsibility.
Lost or Delayed Packages
Carrier delays may occasionally occur. If your tracking has not updated for several business days or your package appears to be lost, contact us at:
We will review the tracking information and assist with the carrier or fulfillment provider.
For packages marked as delivered, please first check with household members, neighbors, building management, and the local carrier.
Damaged, Defective, or Incorrect Orders
Contact us within 30 days of delivery if your order arrives damaged, defective, misprinted, or incorrect.
Please include:
-
Your order number
-
A description of the issue
-
Clear photos of the item
-
A photo of the shipping label
Approved claims may qualify for a replacement or refund.
Returned Packages
Packages returned because of an incorrect address, an unclaimed shipment, or failed delivery may require an additional shipping payment before being resent.
International Shipping
We currently focus primarily on shipping within the United States. International shipping availability, delivery times, customs duties, and taxes may vary and will be displayed at checkout when available.
Contact Us
For shipping questions, contact us at:
Wear Vibe Co.
Email: support@wearvibeco.com
Website: wearvibeco.com